OUR LIBRARY IN NUMBERS
REFERENCE, CONSULTATION, AND SERVICE DESK ASSISTANCE
Despite the closure of the physical library, staff logged 3,994 consultations and service desk interactions from July 2019 to June 2020. While student assistants answer the bulk of our patron’s questions, librarians and full-time library staff tackle many of the more involved or complicated requests. These two groups documented more than 365 hours of direct interaction with patrons during the past year.
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Many patron requests in the Spring of 2020 involved electronic resources (e-resources). Library staff have answered 59 questions relating to e-resources access since late March.
The library’s reference and instruction services reached more than 60 academic programs at all 9 partner institutions.
INSTRUCTION AND OUTREACH
In the past year, staff delivered 106 instruction and outreach sessions to the USG community. Beginning in the second half of March, sessions were held online. Staff conducted 16 online sessions, reaching 188 people.
With the closure of the physical library, our patrons increasingly relied on online content. Traffic to library research guides increase by 95% when compared to FY2019.
